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    August 16, 2020

    Our continuing commitment

    Our vision at Montana State Fund is to be an indispensable partner in achieving a safer, healthier, and more prosperous Montana. And in these uncertain times, achieving this vision requires flexibility and innovation to protect the health and well-being of our policyholders, injured employees, and our own staff.

    Policyholder Peace of Mind
    We understood the financial stress many of you were under as your businesses shuttered in March. At that time, we stood ready to partner with you by deferring premium payments from Wednesday, March 18, 2020 through June 30, 2020. In that timeframe, no policies were cancelled for failure to pay their premium or report their payroll. Even as the state started to reopen, COVID-19 continued to have significant impact on many of your businesses.  In response, we extended the premium payment deferral through September 30, 2020.

    In addition:

    • We will work with each of you that continue to be affected by business closures or interruption beyond this time.
    • Policyholders who continue to pay wages to employees while not working (gratuitous wages) will not be charged workers’ compensation premium on those wages.
    • If a policyholder has a change from what the payroll was originally estimated, MSF can help you complete a revised estimate. This is a standing, common practice and simply requires the policyholder to contact MSF.

    Injured Employee Care
    Through all the uncertainty over the last few months, our claims team has continued to ensure injured employees receive their benefit payments and the medical care they need. This has included new services including virtual doctor visits. In addition, as medical offices reopen, we have helped injured employees get their treatment rescheduled as quickly as possible.

    Business as (Un)Usual
    Montana State Fund is committed to protecting the health of customers, our fellow Montanans, and our own staff. Therefore, due to COVID-19, we have temporarily suspended all business travel and closed our offices to the public. We know many employees across the state are now working remotely, and Montana State Fund is no different. Our employees have made an incredibly successful transition to this new way of providing the same excellent customer service you have come to expect.  This includes offering virtual safety services at no charge to our policyholders.  Ergonomics coaching, business continuation assistance, and safety risk assessments are just a few examples of the services available to you

    We Are a Sure Thing
    While very little is sure these days, one thing you can count on is our commitment to our customers. We realize you may have questions and the need to talk to someone. Please reach out to us at 800-332-6102 to discuss how we can help.